Wanting to miss out on a bit of winter, my lady and I recently stayed at a resort in the Caribbean. We had arranged this as part of an al-inclusive package from Sunwing. If you have the opportunity to do so, don’t.
Our flight there was fine. On the other hand, our return flight timings changed several times (OK: we dealt with that, as you do, even though other Sunwing customers seemed less enthused). The flight back was fine. We even persevered through the crazy walk and bus ride from wherever Sunwing has to land these days at Toronto’s airport, to Terminal 3. But on clearing customs and being directed to a carousel to pick up our luggage, we were forced to wait more than an hour before any bags started arriving. With hundreds of people standing around, there was no explanation for why this was happening.
After the bags started coming down the chute, there was an announcement made moving us to a different carousel. So off the hundreds of us went. But that was followed by yet another announcement moving us go to yet another baggage carousel. Still, there were no bags for us or for a lot of other people. On searching the area, it became apparent Sunwing does not even have a desk there as most other airlines do: who do you talk to if your luggage doesn’t show up? Who do you talk to if you want information?
“I’m never going with Sunwing again!!” became the common theme of virtually all the customers stuck in this no-man’s-land. (Indeed, I wonder if Sunwing will even stay in business after most of the hundreds of passengers on our trip alone have indicated they will never fly with them again. Us included).
At 1:50AM, now more than two hours after standing around waiting for our bags, we finally got them. We were finally able to vacate the airport. During this time, no one from Sunwing had been available to provide any help or any information at all. Clearly, Sunwing does not care about their customers! Well, that’s OK because we don’t care about them any longer.
We left the airport at 2:20am, picked up our car and arrived home at 4:30AM. No fun!
If you have the opportunity to do so, don’t go anywhere near Sunwing.