Well, finally – finally – the company reached out to me, actually phoned me after ignoring my phone calls to them and texts and emails… They explained they would replace the Aeroplan points and the cash they had lifted from me for seat upgrades that, due to their own lack of capability, never happened. Of course, “Daniel” at Air Canada couldn’t be nice about this: he started by trying to blame me for upgrading my seats the wrong way (Hey pal, get your facts straight: I just followed the process on your own website! This is your problem, not mine!!) He then gave me an option: use my points and money to book new seats with Air Canada (no thanks!); or pay $300 to get them returned to me. Do you agree with me that it is outrageous for Air Canada to charge me for their errors!? But you know what, I’ve got to the point where I’m too damn tired trying to fight with them any longer, so I actually agreed to pay their fee. And I actually got my points back. The credit card refund apparently will take a few days to go through banks, so I'll check next week.
You know, I’ve been travelling in Europe a fair amount recently and feel proud to be a Canadian when I’m away. That is, until you realize what a screwed up company our national airline is and the fact that Canada’s largest airport, Pearson, holds the worst record anywhere in the world for flight delays and lost luggage.