One of the lures Amazon uses in getting people like me to pay for Prime membership is “guaranteed” 2 day delivery, for free. I joined up a few years ago when this first came out because it was worth it: I was ordering a fair amount of stuff from Amazon and deduced the Prime payment would save me money over the year. Plus, the 2-day turnaround was attractive and very handy. And yet, this 2-day scenario seems to be slipping. Badly.
2-days is no longer consistently offered with Amazon Prime. In fact, one order I was intending to make recently (but didn’t) suggested I’d have the delivery within 2-3 weeks!
Now, see, where I come from, if Amazon says they’re going to deliver a product in two days, then that’s what they ought to do. That’s what I expect them to do. That’s what I pay them to do, dammit. But if they can’t, then surely they should not be advertising it as a Prime product. Seems to me that’s pretty simple. Apparently, not to them. When I discussed this via chat with one of their customer “service” folks, all I got was bafflegab. (Hey, maybe I was just dealing with a robot!).
So Amazon, until you choose to fix this, you'll be known as Scamazon in my household. See, where I hang out, bait-and-switch purveyors are poorly thought of. I’ve already found a number of alternative sources for my needs so Scamazon will be seeing less and less of my business. That is, unless they want to fix this. And, at the risk of re-stating what should be obvious, the fix is easy: if you can’t meet the terms you promise with a Prime product – the terms you expect me to pay for – then don't list it as a Prime product. Could there be anything simpler? Apparently not with Scamazon.
Hi there. I've written 8 books so far and am working on others. Feel free to comment